Fran works with each client to develop customized services based on their need.

Examples of services that Fran has provided include:

• Assessments on high reliability and patient safety practices. Fran has assessed hospitals for these areas and provided summary reports with specific and actionable recommendations for improvement.
• QI Training and Professional Development Programs. Fran has developed and conducted many programs for both hospital and primary care professionals at every level from the frontline to the C-suite in the USA and other countries. Programs are in-person, web-based or combination.
• Directing and Supporting Improvement Collaboratives. Fran has directed and supported dozens of collaboratives and supported participants in achieving measurable improvement using proven methods.
• Coaching and Mentoring of QI Projects. Fran coaches and mentors those planning, leading and working in QI projects in primary care and hospital settings around the world. This includes goal setting, overall implementation and management, measurement and assessment of results.
• Measuring Harm with Trigger Tools. Fran has been lead faculty in this area for IHI for over 15 years and has taught clinicians around the world on this methodology including focused training for individual hospital teams.

References are available on request.